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Why Your Business Needs a VoIP Phone System And What's The Best One?

Why Your Business Needs a VoIP Phone System And What's The Best One

Communication has never been easier, but with the evolution of technology there are more tools than ever to connect. If your business is using outdated technology for your phone service, then you may be missing out on functionality and possibly losing money. You want to have the best tools for your operations, and that involves investing in a VoIP business phone service.

What is VoIP?

VoIP stands for Voice Over Internet Protocol. It involves making calls through the internet as opposed to traditional phone lines. Most businesses and individuals choose to make the switch to VoIP phone systems because the infrastructure involved costs less. This means that VoIP systems are more affordable than landline systems, and are easier to maintain.

A VoIP system converts the audio that it receives into a digital packet, which is then sent along to its destination through the internet. It happens instantaneously, so there is no transfer lag time or delays. There is no need for new phones, lines, or any hardware. A VoIP system gets all of its functionality through the internet, so all you need is a working connection and you are good to go. Here are some of the biggest benefits to using a VoIP system for your business.

Affordability

The prime reason for switching to a VoIP system is that it costs less than landline phone systems. Phone infrastructure is expensive, and those costs are passed down to the consumer. There are lines, hardware, regulations, and other factors that require significant funding. With VoIP, there is very little infrastructure involved, and the lines are just your internet connections. This means that your monthly bills will be lower.

On top of that, there are no large expenses when you are making the switch to VoIP. Your lines are already there, assuming that you have internet service. You can use your existing phones if you want, and activating it is as simple as flipping a switch on the part of your VoIP provider. You can have your new phone system working within a matter of minutes upon signing up if you want, and your ongoing bills will be more affordable.

Features

VoIP phone systems offer a wealth of features that help your office work more efficiently and effectively. You can improve productivity by making it easier for your staff to communicate with each other and with customers, vendors, and partners. You can customize your service to fit your needs, but options include getting voicemails delivered to your email inbox, the ability to make a call directly from your email, and call forwarding to any device you want. This way, no calls are missed, and no voicemails are missed.

The big advantage of a VoIP phone system is that you can integrate it with third-party business tools. You are probably using CRM software and Helpdesk software along with the phone system. Through the integration, all the information is automatically synced between the 2 tools. Besides, you can build customized workflows using VoIP CRM according to your needs.

Continuity

If your power goes out, or if there’s a flood or another natural disaster, it doesn't mean that you need to shut down your operations. In fact, you can remain available and in touch with your customers with a VoIP phone service. It provides redundancy since your phone system is run through the cloud, and you can access it using mobile data or any other internet connection. If you have to evacuate your building you can still connect from the coffee shop down the street, or even in the next town over if you are forced to evacuate. Your business can keep running and you will have less downtime before things get back to normal.

Remote Connections

There are more people than ever who work from home nowadays. Or, they have a schedule that allows them to be at home on certain days and in the office on others. This can be confusing for people who are trying to get a hold of them and don’t know which number to try, or they don’t have an alternate number for the main office line. With VoIP, you can create a seamless experience for those who are trying to get in touch with your staff. They can always call the same number, and they will never know if your staff members are at home, work, or even sitting down at the park or the beach. You will always be connected, and you reduce confusion for your customers.

Scalability

We all want our businesses to grow. Growing is what will bring you the revenues you need to live the life you want. However, growth also comes with challenges. You need to hire staff, keep up with demand, and build out your infrastructure. With VoIP, building out your phone infrastructure is simple. You don't need technicians to come in and install new lines or hardware. As long as you have an internet connection, you can add a line to your service with a phone call. Most services will also send you a new phone within a day or two, but you don’t even need to do that if you don’t want to. You can have new staff members up and running on your phone communication platform in a flash.

Which VoIP Service is Best?

There really is no consensus on what the best VoIP service is. The truth is, the best one is the one that offers the best mix of what you need to run your business and affordability. Some of the top services to check out are Nextiva, Vonage, and RingCentral. Visit their websites and communicate with their sales team. This will give you an idea of what they can offer, and how your business will benefit. You need a service that fits with your operations so that your workplace can be as efficient and productive as possible.

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