What is the most important thing to consider for the success of the business? Communication. If you are communicating well with the clients, you are on the right path. On your business sites, you must include a ‘Contact Us' page. The customers may send you an email or dial your number. This is helpful as long as your email department and call department are active and fully functional. Still, the responses may be late and customers may feel irritated. To reduce this communication gap, there is an interesting widget that you should add to your website. This is termed as ‘Live Chat Widget’. If you have been visiting popular online sites, you will notice that they all have integrated it. The current blog explains how to add live chat to the website.
To date, there are a number of live chat plugins for WordPress-hosted websites and Blogger sites. You may find it easy to install a plugin and set it up for use. Other than live chat plugins, there are other options as well to integrate this feature into the website. Let’s explore the different methods of integrating live chat options into your website.
Your website must have a theme installed. Let it be Astra or any other theme. You may head to customize theme options to explore the available widgets. If there is a widget available, simply drag it and apply it to the page where needed. You will get the default live chat widget where you may communicate with the clients.
For WordPress and Blogger, you may add Live Chat plugins to integrate this feature for the clients. There are so many plugins available and you have to choose the most compatible one. Moreover, there are many plugins that offer free plugin integration. Some software companies give you access to complete plugin features for a week or a month and then you have to buy the subscription. This way, you can test the plugin, and if it is the best integration for you, you can continue with it. You may test different plugins to finalize the best one.
Live Chat is a simple phenomenon to learn. Consider it as a messaging application. A customer or client visited your site, wanted to ask something, noticed the live chat option, and clicked on it. There, the client or customer will type the message and you will receive it in the chat box on your plugin panel. From there, you can send your response as well. You will be directly communicating with the client. Same as other messaging apps, you can save the chat record. You can also assign different labels to the chat and can categorize them as priority or spam.
Live chat integration is the best option to enhance the customer support experience. It makes it easier to respond to the queries of the client/customer.
