The maxim, “knowledge is power,” has become increasingly relevant for businesses that want to grow their ideal customer base. You see, by giving customers access to a centralized knowledge base wherein they can themselves search and find solutions to their problems, businesses can deliver a seamless user experience.
A self-service knowledge base software can play a life-saving role during the pandemic era. Investing in knowledge management technologies can help enterprises deliver accurate and real-time information to their audience. The challenges thrown by the global pandemic have accelerated changes in consumer behavior and expectations. Self-service technologies like Document360 offer tightly integrated solutions that make sure that the relevant experiences are delivered.
Document360 is a platform that enables the easy creation of an online knowledge base, user manuals, and documentation. Specifically built for growing businesses, it efficiently helps develop a robust self-service knowledge base nudging customers (and even employees) to resolve their queries pronto via the online medium.
The software is powered with localization capabilities, markdown editor, customization support, and advanced analytics and security features that allow businesses to boost internal collaboration for content production and provide appropriate information to their users.
Moreover, you can get a real-time online preview of the content as you type it in the editor. Seriously, you do not have to be a developer to pick up the basics of the platform. Are you intrigued to learn more about Document360? Let’s take a closer look at the platform.
Protect your documents to make them visible to only the internal users or team members. Meaning, you can opt to make specific contents of your knowledge base go private or public. Grant roles to users based on project requirements. Provide particular roles with specific access, such as readers, editors, and admin.
To keep track of all the previous changes made on a document and restoring older versions, Document360 regularly takes the backup of the content. Therefore, you can easily roll back older versions as and when required.
This knowledge base platform comes with an extremely easy-to-use editor, powered with extra formatting capabilities, which is suited for articles with more images and video content.
You can also compose your documents using Markdown Keyboard shortcuts to do the job faster. If you are using screenshots or videos in the documentation, embed them from third-party platforms such as Wistia, Vimeo, and YouTube.
Creating internal links to articles within the knowledge base is also possible from the editor itself, making the process of content editing easy and effective.
To fasten up the search experience, Document360 deploys an intelligent search functionality that automatically suggests content as soon as a user enters text. Plus, you can even define the article SEO settings with a page title, description, tags, slugs, and a custom feature image.
Document360 allows businesses to structure the content of their knowledge base to make it more accessible for users. That means you can maintain the hierarchy of articles and other documents by adding up to six levels of sub-categories to one category, thus helping users find related information relatively easily. Moreover, hiding a category is also easy.
Integrate analytics software, such as Google Analytics, to check which pages (or contents) in your knowledge base generate the maximum traffic. It will help you get an error-free and detailed understanding of how users interact with the knowledge base, including search queries and failed searches.
The best part is you can localize your knowledge base in multiple languages spoken worldwide and even have customized homepages for each language. Plus, you can collaborate with authors in the team to write or review published and draft articles.
There are several ways in which you can use Document360. Here are six types of content pieces you can create on the knowledge base:
Quickly build detailed documentation for your products, including sub-categories in your self-service knowledge base.
Swiftly create well-structured technical guides, tutorials, system docs, and more to help your customers overcome technical queries.
Create guides and store them in one centralized place. Conveniently replace offline PDFs and other content pieces which are difficult or impossible to edit.
Easily construct dynamic FAQ pages covering all the frequently-asked questions. Moreover, you can update questions and answers smoothly on the platform, as and when required.
Build private documentation for your team members or clients that can only be viewed with credentials.
You can create SOPs such as handbooks or sales/marketing playbooks for better guiding different teams in the company.
Businesses will appreciate that Document360 offers smooth compatibility with a lot of different enterprise-scale tools and extensions. You can connect your knowledge base with the following and provide 360-degree assistance to your users:
Gain real-time analysis by integrating with analytics software such as Google Analytics for better analyzing consumer behavior.
Allow easy translation of articles in various languages by merely integrating with translation tools such as Crowdin.
Integrate your knowledge base with an advanced commenting platform like Disqus to get customer insights via comments.
Enable one-touch access to your knowledge base from any Chrome browser tabs to allow easy and quick search and article look-up directly from the browser.
Document360 enables you to migrate content pieces from pretty much all the knowledge base systems with the help of automated tools and manual processes. They perform QA processes and set redirection rules to migrate without losing existing SEO traffic.
To get started, you can opt for a free plan for 14 days. Depending on your experience and usage, get started with any of the plans. The basic plan costs $49 per month and offers two team accounts, 5 GB storage, and 10,000-page visits per month.
If you want something on a larger scale, there are two more plans for $149 and $299 per month (billed annually) that come with more advanced offerings. You can check them out here.
Document360 is a SaaS-based platform that allows businesses to create, collaborate, and publish articles and documentation in real-time. Creating a self-service knowledge-base for users to get answers swiftly helps companies reduce support requests by 50%.
As of today, more than 10,000 people from 80 countries use Document360 and offer superior user experiences. Companies like Microsoft, Harvard University, and Stackify use this knowledge base. What are your thoughts on it?